FAQs

1. Order Help

How can I track my order?

Please allow up to 3 business days for us to process order updates. We estimate that your order will arrive within 8-15 business days. Once your order is shipped, we will send you an email with tracking information and a link.

Will my order arrive on the specified delivery date?

The provided delivery date is an estimate. If your order doesn't arrive on the exact date, it means it's currently in transit! You will receive a shipping confirmation email with tracking information for each shipped package.

 

2. Shipping & Delivery

Do you offer international shipping?

Currently, we only ship within the United States.

How much is the shipping fee?

We provide free delivery for small parcels on orders over $250 USD. For oversize items or furniture, there's a flat rate fee of $45 USD per delivery*. Detailed shipping costs will be calculated automatically during checkout.

What are the processing and shipping times?

After placing an order, it takes 1-3 days for us to process before shipping out the items. The actual shipping time is approximately 8-15 business days.

Where can I find my tracking number?

Once your items are shipped, you will receive an automatic email notification from us containing your tracking number.

Are there any potential delays?

Occasionally, delivery may take longer than the standard shipping times mentioned above. Factors like international customs processing and holidays can cause unforeseen delays beyond our control. If your package is taking longer than expected, please contact us, and we will assist you in resolving the situation. If you have any other questions, feel free to reach out to us at wekukuhome@gmail.com. Our customer support is available Monday to Friday, from 9 am to 5 pm PST. Thank you for your understanding and patience.

3. Returns & Exchanges

Can I return or exchange a defective or damaged product?

If you receive a defective or damaged product, please contact us for assistance in reshipping your item(s). We understand that issues may occur during shipping, so we carefully inspect all items before sending them out. If you receive a damaged or defective item, please provide us with photos of the damaged product, including the packaging and shipping label, within 48 hours of receiving the item. We will work quickly to resolve the issue. Please note that any claims made after 7 days from the delivery date cannot be accepted. Similarly, any issues or missing items must be reported within this timeframe. We regret that we are unable to offer unconditional returns.

What should I do if I encounter defects, damages, or receive the wrong item in my order?

Please inspect your order upon delivery and contact us immediately if you encounter any defects, damages, or receive the wrong item. We will assess the situation and make it right for you.

How does the refund process work for returns?

Once we receive and inspect your return request, we will notify you regarding the approval of your refund. If approved, the refund will be automatically processed back to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

How can I get assistance or support if I am not satisfied with my order?

If you are unsatisfied with your order, please reach out to our support team at wekukuhome@gmail.com. We are here to assist you to the best of our abilities!